Whitepaper

Transform Salesforce Into a Complete Contact Center Solution

Maximize the value of Salesforce by integrating ACD, IVR and Call Recoding functionality into the Salesforce Sales and Service clouds.

Cloud based Customer Relationship Management (CRM) systems - such as Salesforce.com - are now widely used to manage customer data. Despite the benefits, many companies with existing contact centers are now maintaining separate ACD, IVR, Call Recording AND CRM systems.

Read this whitepaper to understand how this separation of CRM and voice-related contact center systems creates a whole host of problems but also opportunities for improvement in the areas of:

Agent, administrator, and manager productivity and efficiency
Visibility into contact center and agent real-time performance and trends
Customer experience and business and results via analytics

Download this whitepaper to realize the full potential of your Salesforce-powered contact center.

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Whitepaper

Transform Salesforce Into a Complete Contact Center Solution

Register to download your whitepaper.

Register to
download
your
whitepaper.