Demo Request

Run Your Contact Center Inside Salesforce^tm

See how BroadSoft CC-One Salesforce Edition for Sales and Service Clouds can improve your call center performance with integrated management, administration, routing and reporting within Salesforce.

Request A Live Demonstration to see how the CC-One Salesforce Edition goes beyond Open CTI Integration of voice, an agent applet and screen pop. In a web meeting see how BroadSoft provides:

• Administration of agents, teams, sites numbers, queues, and roles within the Salesforce user interface
• Management of call flows, routing, recording and monitoring within Salesforce
• Unified Reporting of all Call Center Activity within the Salesforce reporting facilities 
• Unified UX for Agents across voice and Salesforce channels with click-to-call, screen pop and automatic call logging into Salesforce.
• Real-time operational dashboards within Salesforce with the ability to change call flow and routing strategies to maintain service levels.

Request a live demonstration.

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Creating IVR Call Flows - Salesforce data objects can determine responses and routing