Demo Request

Transform Your Contact Center Into A Strategic Business Asset

Learn how BroadSoft CC-One can make your contact center analytics-driven. See how CC-One Analyzer can determine how to optimize your customer interactions at every stage of the journey and through every channel.

Request A Live Demonstration to learn how to use the data in your current contact center systems to identify the customer and agent interactions, behaviors, and characteristics that result in revenues, retention, customer satisfaction and first call resolutions. In a web meeting see how BroadSoft CC-One:

Collects and connects the data from your systems into a data model that is ready for interactive analysis by business users
Creates cross-system KPIs that map business outcomes in your CRM, Survey or Order Entry applications to data in your ACD, IVR, Email, Chat and Web systems
Segments and profiles your data to discover the correlations, trends and patterns between customer interactions, agent activities and business outcomes
Creates a Predictive Analytics Model to predict customer needs and determine the agents with the best performance records to meet those needs

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