Demo Request

Transform Your Contact Center Into A Strategic Business Asset

See how BroadSoft CC-One Analyzer can show you how to optimize your customer interactions at every stage of the journey and through every channel.

Request A Live Demonstration to learn how to use data in your current contact center systems to identify the customer and agent interactions, behaviors, and characteristics that result in revenues, retention, customer satisfaction and first call resolutions.  In a web meeting see how BroadSoft:

  • Collects and connects the data from your disparate systems into meaningful Customer Interaction Records™ and Agent Activity Records™
  • Interactively analyzes the consolidated data in an application that presents the data from all your systems for analysis
  • Creates cross-system KPIs that map business outcomes in your CRM, Survey or Order Entry to data in your ACD, IVR, Email, Chat and Web applications
  • Segments and profiles your data to discover the correlations, trends and patterns between customer interactions, agent activities and business outcomes

Request a live demonstration.

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